Agreement to Terms
By accessing or using HealthDataLab's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.
Service Description
HealthDataLab is a health assessment and tracking platform designed for holistic practitioners and their clients. Our services include:
- Comprehensive health questionnaires and assessments
- Personalized health reports generated through AI-assisted analysis
- Client management and progress tracking tools for practitioners
- Educational courses and resources for practitioners
- Consumer-facing health assessment reports
Not Medical Advice Disclaimer
IMPORTANT: HealthDataLab assessments and reports are for informational and educational purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Our platform:
- Does not provide medical advice, diagnosis, or treatment
- Should not be used as a substitute for professional medical advice
- Requires users to consult with qualified healthcare providers before making health decisions
- Does not establish a doctor-patient relationship
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
Account Terms
When you create an account with HealthDataLab:
- You must provide accurate, complete, and current information
- You are responsible for maintaining the security of your account credentials
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized access or security breach
- You must be at least 18 years of age to use our services
- One account per user; sharing accounts is prohibited
Payment Terms
All payments are processed securely through Stripe:
- Prices are displayed in GBP (British Pounds)
- Subscription fees are billed monthly or annually as selected
- Payment is due at the start of each billing period
- Failed payments may result in service suspension
- We reserve the right to change pricing with 30 days' notice
- All fees are non-refundable except as specified in our refund policy
Refund Policy
Our refund policy varies by subscription tier:
Course and Signature Tiers
- 30-day money-back guarantee from the date of purchase
- Full refund available within 30 days, no questions asked
- After 30 days, no refunds are available
- Cancellation stops future billing but does not refund current period
Minimum Tier
- Cancel anytime through your account settings
- No refunds for partial months
- Access continues until the end of the current billing period
Launchpad (Free Tier)
- Free to use with no payment required
- Cancel anytime with no financial obligation
- 90-day free trial before any charges apply if upgrading
Consumer Health Reports
- One-time purchases are final once the report is generated
- No refunds available after report delivery
To request a refund where applicable, contact us at hello@healthdatalab.com.
Intellectual Property
All content provided through HealthDataLab, including but not limited to:
- Course materials and educational content
- Health assessment questionnaires and reports
- AI advisor outputs and recommendations
- Platform design, features, and functionality
- HealthDataLab branding, logos, and trademarks
is owned by HealthDataLab or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to use our content for personal or professional use only. You may not:
- Reproduce, distribute, or publicly display our content without permission
- Modify or create derivative works from our content
- Use our content for commercial purposes outside your practice
- Remove copyright or proprietary notices from our content
User Conduct
You agree not to:
- Use the platform for any unlawful purpose
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Transmit harmful code, viruses, or malicious software
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the platform
- Impersonate others or provide false information
- Harass, abuse, or harm other users
Data and Privacy
Your use of HealthDataLab is also governed by our Privacy Policy. By using our services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.
Limitation of Liability
To the maximum extent permitted by law:
- HealthDataLab is provided "as is" without warranties of any kind
- We do not guarantee the accuracy, completeness, or reliability of our content
- We are not liable for any indirect, incidental, special, or consequential damages
- Our total liability is limited to the amount you paid us in the past 12 months
- We are not responsible for third-party services, content, or actions
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so these limitations may not apply to you.
Indemnification
You agree to indemnify and hold harmless HealthDataLab, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services or violation of these terms.
Service Modifications and Termination
We reserve the right to:
- Modify or discontinue any part of our services at any time
- Suspend or terminate your account for violation of these terms
- Refuse service to anyone for any reason
We will provide reasonable notice of significant service changes when possible.
Changes to Terms
We may update these Terms of Service from time to time to reflect changes in our practices, legal requirements, or business needs. We will notify you of material changes by:
- Posting the updated terms on our website
- Updating the "Last updated" date
- Sending email notification for significant changes
Your continued use of our services after such changes constitutes acceptance of the updated terms.
Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.